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Jun 24, 2005

Buying Agendus Mail

After trying Snappermail and Versamail as email client apps for my Zodiac, I decided to take a look at an email client I already had: iambic Mail. I've been using iambic Mail since I bought a copy of the original iambic Office several years ago for my Sony Clie. I use it to sync my email on my Zodiac with Outlook. I never realized it also had support for IMAP [Answers] servers, which would allow me to check my email via my Bluetooth [Answers] Cel Phone connection, just like Snappermail and Versamail. Perfect!

Alas, I've been getting some lockups and hangs with iambic Mail, so I decided to buy the newest version, now branded as Agendus Mail. Here's how the experience went:

Late Sunday Night: Visit http://www.iambic.com, navigate among dozens of Agendus-branded products until I find Agendus Mail for PalmOS. Notice that it includes a copy of Agendus Professional (a calendar viewer app). Add to online cart, fill out purchase info, click "Buy" button, and see an invoice page. I click a button for "printable invoice" and I print it. Text on the invoice page says "Thank You! Please click on link to download Agendus Mail now!" I click the link and get a page that says, "Sorry, that download is not available!" Uh oh. Too late to investigate, will try tomorrow.

Late Monday Night: No emails from iambic (I would have expected a receipt and reg code). I look at the printed invoice, which says Handango, not iambic. Ah, they outsource software fulfillment. No problem, let's visit http://www.handango.com. I click on the "previous orders" link, fill in my email and the invoice number from the printed invoice, and am presented with a download page. The download page attempts to auto-download the file, and Internet Explorer's security decides to block it. I click on the IE security bar, choose "allow download", the page reloads, and tons of garbage data appears on the screen. Oops. I click the reload page button in IE, see the download page, see IE block the download again, click the security bar to allow the download, and see a new web page. It says, "Sorry! Your maximum number of downloads has been exceeded!" Shit. Too late to investigate, will try tomorrow.

Late Tuesday Night: Revisit iambic.com, find customer service page, click the "check order status" button. Am asked to choose to enter my account name and password or email address and invoice number. I choose the latter, click "submit" and wait. And wait. And wait. 5 minutes later, I reload page, try to enter account and password, click "login", and wait… wait… wait. Nothing. Open Outlook, craft a politely terse email to customerservice@iambic.com, include the invoice number from printed receipt (sure am glad I printed it!) and click "send".

Late Wednesday Night: Received two emails from iambic! One has an apology, the other has a download link. The link works, I download and install all software, register the app, get reg code in email, enter code in Agendus Mail on Zodiac, two HotSyncs later, all done. Try a few email syncs with Outlook, works fine. Sync IMAP via my bluetooth Linux connection. Works fine.

Thursday: Try to sync IMAP via my Bluetooth Cel Phone. Agendus Mail locks up and hangs.

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